Effective Date: [25th June 2025]

At BodaBay, we respect your privacy and are committed to protecting the personal information you share with us when using our ride-hailing platform. This Privacy Policy explains how we collect, use, share, and protect your information.

By using our mobile app, website, or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name
  
  
• Phone number
  
  
• Email address (if provided)
  
  
• Profile photo (optional)
  
  
• Payment details (mobile money number or card, if used)
  
  

b. Location Data

• Real-time GPS location for ride matching, navigation, and safety.
  
  
• Pickup and drop-off locations.
  
  
• Travel history and routes.
  
  

c. Device Information

• Device type, operating system, and IP address.
  
  
• App usage data (features accessed, crash logs, etc.).
  
  

d. Driver Information (if you are a Driver)

• National ID, driver’s license, profile photo.
  
  
• Vehicle details: type, registration number, insurance info.
  
  
• Trip performance metrics and user ratings.
  
  

2. How We Use Your Information

We use your information to:

• Provide, improve, and maintain our services.
  
  
• Match riders with drivers.
  
  
• Process payments and receipts.
  
  
• Communicate ride updates, support, and promotions.
  
  
• Ensure safety and prevent fraud or illegal activity.
  
  
• Comply with legal and regulatory requirements.
  
  

3. Sharing Your Information

We may share your information in the following circumstances:

• With Drivers: Your name and pickup details are shared with the assigned driver.
  
  
• With Riders: If you are a driver, your name, vehicle info, and contact number may be shared with the rider.
  
  
• With Service Providers: Third-party services for payments, map integration, or customer support.
  
  
• With Authorities: If required by law or for legal investigations.
  
  

We never sell or rent your personal data to third parties.

4. Data Security

We implement reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access. This includes:

• Encrypted communication (SSL).
  
  
• Secure servers and databases.
  
  
• Access controls within our systems.
  
  

However, no system is completely secure. Use the app responsibly and report suspicious activity.

5. Data Retention

We retain your data only as long as necessary for:

• Providing services.
  
  
• Legal, regulatory, and tax requirements.
  
  
• Safety and fraud prevention purposes.
  
  

You may request data deletion, subject to legal limitations.

6. Your Rights

You have the right to:

• Access your personal information.
  
  
• Request correction or deletion.
  
  
• Object to certain data processing.
  
  
• Withdraw consent (where applicable).
  
  

To make a request, contact us at privacy@bodabay.co.tz.

7. Cookies and Tracking Technologies

BodaBay may use cookies or similar technologies to:

• Store preferences.
  
  
• Analyze usage trends.
  
  
• Improve app functionality.
  
  

You can manage cookies via your device settings.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor has used BodaBay, please contact us for removal.

9. Third-Party Links

The BodaBay app may contain links to third-party services (e.g., maps or mobile money platforms). We are not responsible for their privacy practices. Review their policies before use.

10. Changes to This Privacy Policy

We may update this policy periodically. We’ll notify you of significant changes through the app or by email. Continued use after updates means you accept the new terms.

14. Contact Information

If you have questions or complaints regarding the service, please contact us at:

📧 Email: support@bodabay.com
📞 Phone:+255748909799